Reading book "Emotional design"

Learning some knowledge of design may be helpful to our daily work, because most of our work needs design process.
Emotional design is the second book of Norman, whose first book is "The design of everyday thing".
From this book I learned below points:
1 Everything needs to be designed, including daily plan, decoration and technical design;
2 Later design should be such: it should allow people to use it stupidly;
3 Function determines outlook;
4 People often do not accept robots which are similar to person, but with poor performance;
5 The feeling needed by robots should not be replica of people's feeling, robots need feeling which is harmony with its other needs;
6 Robots are beside us: lots of machines can finish complex tasks, like a robot, but they do not have the figure of a person at all.
This book also belongs to subject of psychology!